Refund policy

Last Updated: November 4, 2026

At Sypias, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy below before placing an order.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, items must be:

  • Unused and unworn.

  • In their original condition.

  • Returned with original packaging, tags, and accessories where applicable.

  • Accompanied by proof of purchase or order confirmation.

Items that show signs of use, washing, damage caused after delivery, or alterations may not qualify for a return.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards.

  • Personalized or customized products.

  • Items marked as final sale.

  • Products that cannot be returned for hygiene reasons, where applicable.

  • Items that have been used, washed, or damaged by the customer.

If you are unsure whether an item qualifies for a return, please contact our customer service team before sending it back.

3. How to Request a Return

To request a return, please contact us at:

Email: support@sypias.com

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos and a description if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions, including the designated return address.

Please do not send items back without first contacting us.

All returns are sent to a designated return address in the United States.

4. Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or other non-quality-related reasons, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, Sypias will cover reasonable return shipping costs.

Original shipping charges, if any, are handled according to the circumstances of the return and the applicable refund terms.

5. Restocking Fees

Sypias does not charge restocking fees for approved returns.

Restocking Fee: $0.

6. Return Inspection and Refund Processing

Once we receive your returned item, we will inspect it and notify you of the inspection result.

We will complete the return inspection, notify you of the result, and initiate any approved refund within 10 business days after receiving the returned item.

Approved refunds will be issued to the original payment method.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

7. Original Shipping Charges

Standard shipping is free for eligible orders within the United States.

If an order includes an optional paid shipping service, such as Express Shipping, the original shipping charge will be reviewed according to the reason for the return and applicable refund requirements.

Where a return is caused by an error attributable to Sypias, applicable original shipping charges will be refunded.

For returns due to personal preference or other non-quality-related reasons, original shipping charges, if any, are generally non-refundable.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@sypias.com.

Orders that have not yet been processed or shipped may be eligible for cancellation.

If a cancellation is approved before shipment, the refund will be initiated to the original payment method within 10 business days after cancellation approval.

Any original shipping charges paid for an approved pre-shipment cancellation will also be refunded.

Orders that have already been shipped cannot be canceled and must follow the standard return procedure.

9. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Include your order number, a description of the issue, and clear photos when applicable.

After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund.

Sypias will cover reasonable return shipping costs for verified damaged, defective, or incorrect items caused by our error.

10. Refund Delays

If you have not received your approved refund, please:

  1. Check your original payment account.

  2. Contact your bank or payment provider.

  3. Contact us at support@sypias.com if the refund is still not reflected.

We will assist you in checking the refund status.

11. Contact Information

If you have questions about returns, refunds, or cancellations, please contact us:

Store Name: Sypias

Email: support@sypias.com

Phone: 919-738-5311

Business Address: 394 Ivey Ln, Pikeville, NC 27863, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.

We appreciate your business and thank you for shopping with Sypias.